Shipping policy
Shipping Policy
Last updated: September 19, 2026
Thank you for shopping with naytalie! Our products are made to order and fulfilled through our third-party fulfillment partner, Printful.
Because products may be produced at different facilities depending on the item and delivery destination, processing and shipping times may vary.
1. Order Processing & Fulfillment
Most orders take approximately 2–7 business days to be fulfilled before they are shipped.
Fulfillment time is separate from shipping time. Your total estimated delivery time therefore depends on both how long your order takes to be produced and the shipping method selected.
Some products may require additional fulfillment time depending on the product, fulfillment location, seasonal demand, or current order volume.
2. Shipping Times
Once your order has been fulfilled, shipping time depends on your destination and the shipping method available at checkout.
For orders shipped within the United States, Printful currently estimates standard shipping at approximately 3–4 business days after fulfillment.
International shipping times can vary significantly by destination. Standard international shipping may take approximately 5–20 business days after fulfillment.
Express shipping may be available for eligible orders and destinations, with delivery generally taking approximately 1–3 business days after fulfillment.
These timeframes are estimates and are not guaranteed delivery dates. (Printful)
3. Shipping Costs
Shipping charges are calculated based on the products in your order, shipping destination, and available shipping method.
Your applicable shipping cost will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the products ordered and whether products are fulfilled from different locations.
4. Multiple Shipments
Your order may arrive in multiple packages.
Some products are packaged separately, and products may also be fulfilled at different Printful facilities depending on product availability and your delivery location.
If your order is split into multiple shipments, you may receive multiple tracking numbers and your packages may arrive on different days. (Printful)
5. Tracking
Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is available.
Please allow some time for tracking information to update after your package has been shipped.
6. Shipping Delays
While we work with our fulfillment partner to get your order to you as quickly as possible, delivery dates are estimates and delays can occasionally occur.
Delays may result from circumstances including:
- Carrier delays
- Severe weather
- Holidays and increased seasonal demand
- Customs processing
- Transportation disruptions
- Failed delivery attempts
- Incorrect or incomplete shipping information
- Temporary product availability or fulfillment issues
- Other circumstances outside our reasonable control
Printful notes that estimated delivery dates are not guaranteed and may be affected by shipping disruptions, weather, carrier issues, product availability, and other circumstances. (Printful Help Center)
7. Incorrect Shipping Address
Please carefully check your shipping information before completing your order.
If you realize that your address is incorrect, contact us as soon as possible at:
contactsupport@naytalie.com
We will do our best to assist you, but we CANNOT guarantee that an address can be changed once an order has entered fulfillment or shipping.
Additional shipping charges may apply if a replacement shipment is required because an incorrect address was provided.
8. Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please first check your delivery area, mailbox, household, neighbors, or building management.
If your package appears to be lost in transit or has not arrived after the estimated delivery timeframe, please contact us at:
contactsupport@naytalie.com
Please include your order number so that we can investigate the shipment and determine the appropriate next steps.
9. Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains an incorrect item, please contact us within 14 days of delivery at:
contactsupport@naytalie.com
Please provide your order number and clear photographs of the item and, where applicable, its packaging.
We will review the issue and, when appropriate, arrange a replacement or refund in accordance with our Refund & Return Policy.
10. International Orders & Customs
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges, when applicable, are the responsibility of the customer unless otherwise stated at checkout.
Customs requirements and processing times vary by country, and naytalie cannot guarantee how long an order may be held by customs.
11. Contact Us
If you have questions about shipping or your order, please contact us:
naytalie
Email: contactsupport@naytalie.com
Website: naytalie.com